How long does Personalisation take?

We aim to dispatch ALL items sameday if ordered before 3pm (working days only). Items ordered after 3pm will be dispatched next working day. Items ordered after 3pm on a Friday or over a weekend will be dispatched on the next working day (Monday, unless a Bank Holiday, then it will become a Tuesday). No items are dispatched on 24th, 25th, 26th December.

How much does Personalisation cost?

FREE – we dont charge for personalisation

How much is delivery?

Please see our Shipping Page

Do you ship abroad?

Im afraid at present we currently only ship within mainland UK

Can I get my item gift wrapped?

We don’t currently offer gift wrapping

Can I add a special note to my order?

We don’t currently offer a gift note service

My item has arrived damaged/broken, what I can I do?

Please contact us and we will resolve

My item has arrived wrong?

Please contact us and we will resolve

Do you offer discounts?

Our items are already very well priced, so we dont offer discounts on orders. If however you are looking for bulk pricing for 20+ items then please contact us.

Do you offer bespoke designs?

We only offer the designs shown on the item, we dont offer a bespoke design / text service

Where are you based – can I collect?

We are based on the South Coast in sunny Dorset. We are unable to offer collections of items